Posted on

Shipping and Returns

Our new site has been up for about 1 month so far and we would like to share some tips on shipping and returns to help our customers based on your experiences. Happy ordering!

Shipping

  • Shipping is free on all orders above Rs.1200. To avail this the option of FREE SHIPPING must be selected at checkout. Please ensure you select this and not Flat rate shipping as you may be charged an extra Rs.150 by mistake
  • All orders below Rs.1200 will be charged Rs.150 for delivery regardless of location
  • Delivery is via TCS and normally takes 1-3 working days depending on location. We try our best to dispatch as many orders in the evening on the very same day to avoid delays. However in some cases this may not always be possible
  • For the best chance of a same day dispatch we recommend ordering before 2pm Monday to Saturday
  • Bear in mind any orders placed on Sunday will not be shipped before Monday. Similarly orders place after 2pm on Saturday for example are most likely to be shipped on Monday
  • A TCS tracking code will be sent to you either via SMS or by email. The URL to track orders is http://www.tcscouriers.com/pk/Tracking/Default.aspx
  • If for some reason you do not receive the tracking code within 24-48 hours, please let us know and we will be happy to provide you with it
  • Please keep your phone on as the rider may try and contact you for directions or to inform you that they have arrived. If you are unavailable, make sure somebody else is home and knows about your order so they can pay and collect on your behalf. If nobody is available, make sure you contact TCS yourself on 111-123-456 quoting your tracking number to inform them to hold the item
  • If multiple delivery attempts fail, your item will be returned to us. We are still charged for the delivery in such situations. If you abuse this you will be asked to bear any additional delivery charges for subsequent orders regardless of the order value
  • In such situations where deliveries are repeatedly failed we will refuse further new orders to such customers

Returns

  • If you are unhappy with a product you must inform us first and send the item back to our factory address at your own cost within 7 days of delivery. The address is Jay and Kay Apparel, Leisure Textile Mills, 1-Km Defence Road off 23-Km Multan Road, Lahore, Punjab, Pakistan
  • Once returned we have the right to inspect that the item is still in good condition. If satisfied you will have the option to either exchange the item or obtain a refund through bank transfer
  • Given the delivery costs involved and the extremely low prices of items on offer we recommend perhaps giving away the unwanted item as a gift to friends and family and simply placing a new order if wanted as this saves time, money and hassle
  • To avoid such situations at all, if you have any doubt about the items to begin with, we highly recommend carefully reading the invoice/summary email sent to you after you have placed the order to recheck everything. First time customers will be called to confirm orders and have the option of making changes before confirming
  • If you are a regular customer you may not receive a confirmation call. In this case if you wish to make any changes to your order it is recommended that you send us an email (info@jayandkay.pk) or message on Facebook Messenger immediately to make changes
Leave a Reply

Your email address will not be published. Required fields are marked *