Returns & Exchanges


If you are not satisfied with your purchase, you have the opportunity to return it to us for an exchange or refund, subject to the following terms stated below.

Return Address

Whether you want to return or exchange, you can send your merchandise back to us at:

Jay & Kay Apparel,
Leisure Textile Mills,
1-KM Defence Road, Off 23-KM Multan Road
Lahore PK 54000.

Terms & Conditions

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
  • Book with obvious signs of use

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 14 days after delivery


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jayandkay.pk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange, contact us by:
1. Sending an email to info@jayandkay.pk or
2. Filling our Contact us form on the Contact us Page or
3. Messaging us on our Jay and Kay Apparel Facebook Page or
4. Call us on 0323 4033 624

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